ANIMAL HOSPITAL & VET CLINIC - MOUNT WAVERLEY

VISION

MISSION

The Hospital will always value our patients and their owners as our number one priority.

We promise to always be friendly, professional, caring and respectful. We aim to provide all our patients with both exceptional health care and a caring environment at all times within the Hospital. We endeavour to always provide excellent service and will continually strive to look for ways to improve the Hospital’s service to our clients and their pets.

CORE VALUES

• Exceptional patient care
• Understanding
• Hardworking
• Exceptional customer service
• Professional
• Tolerance
• Caring
• Equality
• Teamwork
• Friendly
• Reliable
• Education
• Empathy
• Honesty
• Safety conscious

OUR PROMISES TO OUR PATIENTS

We promise to provide the very best care possible to our patients at all times.

We promise to always be patient and gentle when caring for your pets.

We promise to be your pets advocate and be informative and passionate about their needs.

We promise to provide a comfortable and caring environment for your pets at all times.

OUR PROMISES TO OUR CLIENTS

We promise to ensure you are always well informed about what is best for your pet.

We promise to be friendly, caring and professional when attending to you and your pet.

We promise to treat our clients with respect, understanding and empathy at all times.

We promise to continually improve and excel at customer service.

We promise to commit to continuing education of all team members.

OUR PROMISES TO OUR FELLOW TEAM MEMBERS

We promise to treat you as we wish to be treated.

We promise to treat our fellow team members with respect and as equals.

We promise to work together as a team to provide the best health care for our patients.

We promise to be patient, considerate and accepting that everyone on the team is valuable.